DELIVERY POLICY

Last Updated: 11.08.2025

1. Shipping Destinations

We currently ship to:
✓ Singapore (main island)
✓ Selected international countries (view list at checkout)

2. Processing Time

Standard Orders: 1-3 business days processing

Pre-Orders/Custom Items: Will specify production timeline on product page

3. Shipping Options & Costs

• If approved, a full refund will be issued to your original payment method within 5 business days.
• You’ll receive email confirmation once processed.

4. Tracking Your Order

*Restrictions may apply for certain countries

5. Delivery Issues

Failed Deliveries:

• 3 delivery attempts will be made
• Unclaimed packages return to us; refunds exclude original shipping fees

Wrong/Defective Items:
Email support@celestewear.store within 48 hours of delivery with:
✓ Order number
✓ Photos of issue

6. Important Notes

• Address Accuracy: Double-check at checkout – we’re not responsible for errors
• Customs Fees: International buyers pay all import duties/taxes
• COVID-19: Some delays may occur